About the company:
Join a tech-enabled B2B platform that aims to improve service levels and expand access to new services for over one million sari-sari stores in the Philippines. The company provides infrastructure and tools to transform these stores into comprehensive service hubs for grassroots communities. The platform offers affordable inventory, working capital loans to sari-sari store owners, whilst generating crucial data and insights for manufacturers and distributors.

Job Summary:

Based in Daet — lead end-to-end operations of a high-performing warehouse serving thousands of customers and handling millions in transactions monthly. Oversee fulfillment and logistics with a team of 2 supervisors, 5 team leads, and dozens of staff, ensuring top efficiency and industry-leading metrics. Reports to Operations Excellence Manager.

Key Responsibilities:

• Fulfillment Operations
  • Ensure pick and pack operations follow SOP and meet KPIs for their operations including packing accuracy, out of stock levels and volume handled
  • Escalate out of stock and other inventory issues in a timely manner to reduce loss of business
  • Recommend further process improvements that can be done in the Fulfillment Operations
• Dispatch Operations
  • Ensure dispatch and delivery team follows all SOPs for dispatch, returns, collections and cancellations
  • Ensure timely and complete returns processing by resolving all variances between expected and actual returns amount
• Inventory Operations
  • Oversee the entire inventory process and ensuring accurate tracking and monitoring of reports
• People Management
  • Evaluation of all direct hires
  • Impose sanctions / disciplinary action for any violations committed
  • Recommends / initiate plan of action to control or reduce attrition rate
• Admin / Reportorial Requirements
  • Sales analysis and operations analysis based on business review requirements
  • Prepare administrative reports such as but not limited to Billing Statements, Request for Payment, Cash Advances, and Purchase Requests
  • Recommends cost-cutting measures to make the hub more profitable
    

Key Qualifications:

• Have experience in warehouse operations at a managerial level in consumer goods, retail or logistics industries
• Is impact-driven and want to make a positive impact to the lives of sari-sari store owners; ultimately playing a role in bridging the income inequality gap in the Philippines
• Have a problem solver attitude - and are able to get things done and meet your deliverables while keeping the bigger picture in mind
• Have an analytical mind with strong attention to detail
• Is good with people and know how to get the best out of them - warehouse operations is tough and demanding and the leeway for errors is low
• Have strong interpersonal and conflict management skills
• Is willing to work extended hours if necessary
• Fluent in Tagalog and good working English