Job Description

We are looking for a proactive and detail-oriented Claims Handler to manage day-to-day insurance matters for a multinational ship management company. The role requires strong English communication skills and the ability to coordinate closely with insurers and stakeholders during routine and emergency situations.

Key Responsibilities

• Act as the main point of contact for insurers regarding claims, inquiries, and clarifications.
• Gather and prepare explanations and documentation to support claim submissions and responses.
• Serve as a member of the Emergency Response Team.
• Lead communications with clubs, underwriters, and third parties during emergency cases.
• Monitor and maintain accurate records of incidents, associated activities, and costs.
• Open and manage claims in the ERP system, ensuring timely notification and ongoing communication with insurers.
• Review and verify claim-related invoices, ensuring completeness and accuracy of supporting documents.
• Prepare and submit claims statements to insurers and follow through until funds are received and claims are closed.
• Record insurance policies in PAL and create purchase orders for insurance-related expenses; participate in invoice approval.
• Prepare and generate periodic reports for the insurance department.

Requirements

• At least 3 years of relevant experience in a mid- to large-sized company or insurance firm.
• Proficient in MS Office; experience with ERP systems required.
• Strong team player with a positive and collaborative attitude.
• Experience in the maritime sector is an advantage.
• Excellent verbal and written English communication skills.
• Highly organized, proactive, accurate, and detail-focused.